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RETURN, REFUND, AND EXCHANGE POLICY
Pelle Pelle Clothing has risen to prominence in the leather jacket industry due to the incredible quality and designs we provide. Combined with the efforts of our talented team we are able to meet the latest fashion demands. Our designers are most skilled in creating the best replicas of the iconic Pelle Pelle jackets. Nothing escapes their eye when it comes to stitching and finer details. We understand what our clients want and do our best to deliver beyond their expectations. From the point of purchase to delivery we aim to satisfy.
We focus on responding to our customers’ complaints and queries with a genuine intention to solve issues. To start a return, you can contact us at [email protected]
There are certain instructions you must take note of when returning an item to Pelle Pelle Clothing. The initial 30 days after the product delivery are crucial for this process to take place.
- Complaints about the item(s) can only be filed within 48 hours of receiving your order. Any requests sent after that will not regrettably be entertained.
- After the request has been made for return, initiate the return within 30 days of your order delivery. Your request cannot be processed after that initial period.
- When returning, wrap the item(s) securely in its original packaging. All returned products must be free of marks and damage. If the items have reached you damaged, then immediately contact our customer support.
- The shipping costs of returning the product to PellePelleClothing are borne by the customer.
Be sure of the following criteria when intending to return or exchange an item(s):
- You have received the wrong size.
- The delivered item does not match the product image on the website.
- If the piece has any defects
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
Customer Satisfaction Guaranteed
Providing the best experience to our customers ensures they will return to us for meeting their styling needs. Do not hesitate to contact us for a return/exchange issue as soon as you notice it. This way we can present a quicker solution.
- Always check your received product(s) for any flaws. Once returned the exchange/return process can be started immediately.
- Any coat or jacket that has signs of wear or removed tags will not be exchanged.
- The shipping costs of returning the product to PellePelleClothing are borne by the customer. The free shipping is only valid when the product is purchased.
Note: The exchange policy is not applicable for customized items. Each piece is made according to the measurement required by the customer hence it cannot be sold to someone else. Therefore, make sure to double-check the measurements before sending them to us for avoiding such circumstances.
Alternatively, you can contact us below:
Email: [email protected]
Phone: +1 (323) 917 6258